Service
Service
Revision information
You have access to the revision history for the B&R products you have purchased. Notification of changes The notification of changes function allows you to be informed periodically about technical product changes. You can specify the product groups that you are interested in from your profile.
Customer-specific materials
You are able to search the B&R product catalog for products using your own model numbers via the product search function. Your model number is also displayed in the product catalog with the individual products. For this to function correctly, you must provide us with your model number when making your order.
Material returns portal
With the "Material return portal", you can handle repairs and reclamations quickly and efficiently. Clear tracking of repairs, seamless flow of information between customers and B&R and online availability of all service documents for a service order (repair or reclamation) are just some of the advantages of using this portal. This portal is available for both customers and partners.
Support portal
With the "Support portal", you can easily create support requests and view the current status of existing requests. Ensuring transparent monitoring of the support process, providing complete documentation of the information flow between customers and B&R and making necessary files and documents needed for the solution available online are just a few of the benefits of using this portal.
Product Configurator
The Product Configurator lets you easily, quickly and safely configure industrial PCs, visualization devices and drive systems.
Our simple and intuitive configurator enables you to create your own configuration for your devices that is specially tailored to your hardware and software needs.
The integrated, extensive technical knowledge base (in the configurator) shows you only the hardware- and software-specific features that are compatible to one another. Devices that were created and released using the B&R Configurator can be ordered and produced without further consultation.
For users without a customer login, it is possible to start the configuration simulator from the product catalog in order to get an overview of the wide range of B&R products.