Fast assistance for technical questions - we're here to help you solve issues and keep your operations running.
Community
Use the B&R Community as a self-service platform to search discussions, find answers and learn from shared knowledge.
Technical Support
Our Technical Customer Support team provides expert guidance to help you resolve issues and keep your B&R systems performing at their best.
Support from B&R
B&R Support provides fast, targeted, and reliable assistance for technical questions relating to B&R hardware and software products in the Active or Classic Lifecycle phase, as well as products covered by warranty.
It serves as the first point of contact for technical issues and helps users navigate specific situations during engineering, commissioning, operation or general use of B&R systems.
The service focuses on the remote delivery of expert technical guidance. Support helps users narrow down functional or quality related issues, understand technical interactions and identify the next appropriate steps.
Support is available during regular business hours and is optimized for the efficient handling of well scoped technical requests within a defined time frame, ensuring short response times and dependable assistance in day to day operations.
B&R Support is intended for trained users familiar with B&R products and systems. A structured and clear description of the request is required to ensure effective processing and maximum value.
The B&R Community complements official support by offering a global, 24/7 platform for general technical discussions, knowledge sharing and idea exchange. As the community is public, it must not be used for customer specific application questions.
Local & accessible
Get support from B&R specialists close to your market, your machines and your needs.
Fast & efficient
We focus on short response times and dependable assistance.
Trusted & secure
Your data and system information are handled with the highest level of care and confidentiality.
Looking for a different type of help?
Solution Guidance
Solution guidance before project start
Supports customers during evaluation and selection of B&R solutions, focuses on feasibility, orientation and decision support before project start.
Training
Build and develop knowledge
Build and deepen knowledge through structured trainings and online courses.
Technical Consultancy
Complex challenges beyond standard support
Addresses complex, open-ended or system-level challenges that exceed standard support, such as architecture, optimization or expert analysis.