Support Portal

Satisfied customers and perfected solutions are our ultimate goal. Nevertheless, there may be times when support or consultation is needed. According to our support philosophy, it is important for support to then be provided quickly.

B&R Support provides fast, targeted, and reliable assistance for technical questions relating to B&R hardware and software products in the Active or Classic Lifecycle phase, as well as products covered by warranty.

It serves as the first point of contact for technical issues and helps users navigate specific situations during engineering, commissioning, operation or general use of B&R systems.

The service focuses on the remote delivery of expert technical guidance. Support helps users narrow down functional or quality related issues, understand technical interactions and identify the next appropriate steps.

Support is available during regular business hours and is optimized for the efficient handling of well scoped technical requests within a defined time frame, ensuring short response times and dependable assistance in day to day operations.

B&R Support is intended for trained users familiar with B&R products and systems. A structured and clear description of the request is required to ensure effective processing and maximum value.

The B&R Community complements official support by offering a global, 24/7 platform for general technical discussions, knowledge sharing and idea exchange. As the community is public, it must not be used for customer specific application questions.