World Class Support : Just a call away

A dedicated hotline ensures high-quality support and accelerated response times

B&R India has World Class Support – a dedicated support hotline that serves as a single point of contact for its customers nationwide. Customers served by B&R India headquarters in Pune and its six branch offices have a single number to call, ensuring that they receive a consistently high level of support with the fastest possible response times. Our World-Class Support hotline further enhances our customer’s experience, in turn enabling them to offer their customers faster service and reduced machine downtime.

Support we offer

After sales benefits to machine builder and End users

  • 01 : Hardware Diagnostics Support
  • Trouble shooting
  • Investigation of error and status checks
  • 02 : Machine breakdown support
  • Information collection and trouble shooting
  • Hardware checks and diagnosis
  • 03: Onsite maintenance trainings
  • Hardware diagnostics possibilities
  • Hands on experience
  • 04: Machine audit - By *CQPR team
  • Identification of potential risk
  • Hardware checks, maintenance & repairs

    * Customer Quality & Product Repairs

How we offer

Three-level structure guarantees fast and efficient service.

Where to track

Check for updates from support portal.

  • All the support calls are logged with CSP number
  • Current status and next actions updates
  • Email notification of status on support requests

Customers feedback

Stay in touch

Contact and YouTube
B&R Industrial Automation Pvt. Ltd.
A member of the ABB Group
8 Tara Heights, Mumbai – Pune Road,
Wakdewadi, 411003 Pune, India
Phone: +91 20 4147 8999

E-Mail: support.in@br-automation.com

Visit our YouTube channel

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