Team Leader for the IT Service Desk

Eggelsberg, Austria

Over 90 locations around the world rely on our central IT services. Our IT specialists in Eggelsberg maintain, optimize and continually upgrade over 3,000 end devices as well as a global network that operates 24/7 using a large number of server and storage systems in our own TÜV-certified data centers as well as the latest application software.

In the role of IT Service Desk Team Leader and reporting to the Head of IT Infrastructure & Operating, you will lead a motivated team providing excellent support to our international IT users. You and your team are responsible for ensuring that service levels and requirements aligned with the business are met.

Does this sound like your dream job? JOIN THE AUTOMATION TEAM - and start your career with our IT team!

  • Your area of responsibility
  • Mainly responsible for our IT service desk, including 1st level technical support and efficient processing and definition of standard changes
  • Lead, motivate, and develop a team of IT support engineers
  • Scheduling and monitoring IT service hours and on-calls to ensure availability of our central point of contact (no late or night shifts)
  • Ongoing collaboration with IT colleagues and knowledge sharing to ensure smooth operations when relevant system or application changes occur
  • Independent maintenance of our service catalog including the related processing of standard changes
  • Proactive problem management to ensure our high quality of service at all times
  • Development of KPIs with IT management
  • Ensuring compliance with our support processes and their further development
  • Dispatching and handling of escalations as well as definition of escalation steps to ensure our service quality
  • Your background
  • Successfully completed technical education (HTL or similar) with focus on IT as well as at least 5 years of relevant professional experience is required
  • Several years of experience in leading teams or experience in coordinating activities (e.g. project management, key user, IT coordinator, etc.) in an industrial environment desirable
  • A very high customer and service orientation as well as a high quality awareness
  • Knowledge of current methods and concepts of IT service process frameworks (e.g. ITIL) and their implementation
  • Strong knowledge of current IT infrastructure technology
  • A structured approach to work with a strong solution orientation as well as very good organizational skills
  • Communicative, constructive team player
  • Very good English and German language skills
  • What we offer
  • An exciting and challenging job in an international high-tech company
  • A motivated team with whom you can master new challenges together
  • Our unique B&R spirit characterized by appreciation, eye-level communication and an informal work culture
  • Customized training and development programs at our Automation Academy
  • Flexible working hours (flextime model) with compensatory time and up to 8 days of home office per month
  • Numerous B&R benefits (modern offices and IT systems / employee cafeteria / free hot drinks / sabbaticals / various sports activities and much more)

In order to comply with legal requirements, we refer to the minimum salary of the collective agreement for the electrical and electronics industry in the amount of € 3,398.14 gross/month. A clear willingness to increase pay based on qualifications and experience.

More about us

As a global leader in industrial automation, B&R (ABB's Machine Automation Division) combines state-of-the-art technology and advanced engineering to provide customers in virtually every industry with complete solutions. B&R develops, manufactures and distributes industrial electronics, software solutions and mechatronic solutions as well technologies for machine and factory automation. With its innovative solutions, B&R sets new standards and exceeds its customers' expectations time and time again. Since 2020, B&R's automation portfolio also includes Codian brand delta robots. B&R is part of the ABB Robotics & Discrete Automation business area, and together with the ABB Robotics Division, employs more than 11,000 people at over 100 locations in more than 53 countries.

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