Field service
During field service, we provide expert support, directly on site where the machine is installed or via remote access – with in-depth knowledge of the products and maintaining your productivity as our main goal. For standard automation components or complex mechatronic systems – we're there where you need us.
Our preventive services include system audits, component assessments, maintenance recommendations and spare parts scenarios – with the lifecycle of the system and your budget always in mind. In the event of a fault, we complete testing and diagnostics quickly and in a structured manner according to defined processes. If necessary, we replace hardware and get operations back on track as fast as possible. We also provide maintenance recommendations and future follow-ups. B&R experts will help you with the installation and commissioning of all B&R products, whether they are standard automation components or complex mechatronic systems.
Your benefits at a glance
Benefit from maximum system availability, avoidance of downtime and better production planning.
Experts on site
Our experienced technicians support you directly on site with installation, commissioning and troubleshooting.
Comprehensive service
From initial commissioning to maintenance and upgrades – we support you throughout the entire lifecycle of your system.
Product expertise
As the manufacturer, we have detailed knowledge of our products and offer solutions that are perfectly tailored to your requirements.
Direct support
We provide support where you need us, without diversions or delays.
Maximum system availability
We ensure minimum downtime and maximum efficiency for your machines and systems.
Quick error diagnostics
Our experts find and correct problems quickly so your production systems run smoothly.
Globally connected, locally present
With global experience and local teams, we offer first-class service wherever you need us.
Lifecycle support
We accompany you from commissioning to modernization.
B&R service
We support you worldwide, from the initial idea to ongoing maintenance and training. Your personal contact is on hand to help, while our experts ensure the efficiency of your processes and the performance of your systems on site. All over the world, qualified experts who speak your language and understand your challenges are at your side.
Rely on strong partnerships that create real added value.
Comprehensive support for your automation project
Daily support – on site or via remote access
We're your first point of contact for B&R automation technology – whether directly on site where the machine is installed or via remote access. Our goal: Fast support, smooth commissioning and optimum performance of your systems. Rely on manufacturer-oriented support with direct knowledge transfer.
Assistance in installation and commissioning
Production support (e.g. FAT/SAT)
Software tests, parameterization and optimization
Spare parts management and repairs
Error diagnostics and troubleshooting
Training directly on the machine
Specialized services
For mechatronic systems
ACOPOStrak audit and maintenance
For maximum reliability and service life: Ideal for avoiding unplanned downtime and handling long-term system maintenance.
- Assessment of the condition of mechanical components
- Precise measurements and inspections
- Maintenance with corrective measures
- Detailed reports including recommendations for maintenance and spare parts
SuperTrak shuttle calibration
For maximum positioning accuracy – perfect after mechanical impact
- Calibration directly on the system
- Use of factory reference shuttles
- Rapid restoration of shuttle performance
- Documented quality assurance