Our Secure Remote Maintenance solution makes it easy to service machines and system anywhere in the world from your office or on the road. This remote solution makes it easy to quickly respond to unforeseen problems in addition to accelerating commissioning. The capacity utilization of your system is maximized as a result. Brochure: Secure Remote Maintenance
Secure Remote Maintenance: Fast, easy and safe
Service anywhere in the world
Offer your customers service and maintenance of your machines from anywhere in the world, or simply keep an eye on your own systems and machines. With B&R's solution, a service technician or engineer can access machines from anywhere in the world to retrieve logbook entries, application data and much more. In this way, multiple machines and system can be promptly serviced by a technician. Downtime is kept to a minimum, and costly travel can be avoided completely.
High security standards
Data between SiteManager on the machine and GateManager is secured by an encrypted VPN connection further protected by the use of certificates. An additional level of protection is provided by a firewall integrated in SiteManager.
Access rights to the machine by service technicians is governed by GateManager and its integrated machine pool management system. Remote access can also be enabled explicitly using a key switch, which can be connected via inputs and outputs integrated in SiteManager.
Easy to use
Secure Remote Maintenance from B&R is extremely easy to operate. You don't need to be an IT specialist to configure it, either. Access rights to the machine are easily managed in GateManager using drag-and-drop. Using B&R's SiteManager also saves both time and money since it only needs to be configured once for use on different machines.
Additional advantages with Automation Studio
As with any B&R hardware, SiteManager can be configured in our Automation Studio software. No additional configuration is necessary when delivered, and the machine can be commissioned even faster.
In line with conventional security policies
Secure Remote Maintenance complies with existing IT and security policies. No additional open ports are necessary. This makes implementation in your company network about as easy as it gets.
Choose your optimal remote maintenance solution
All components of B&R's Secure Remote Maintenance solution can be combined as needed. Put together the remote maintenance solution that works best for you:
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What IT infrastructure is already in use at your company?
- Virtualization platform:
GateManager software device 0RMGM.SW - Hardware server:
GateManager hardware device 0RMGM.4260-TP
Which interface would you like to use to service machines?
- LAN:
SiteManager 0RMSM1115 - LAN and mobile network:
SiteManager 3G 0RMSM1135
SiteManager 4G 0RMSM1135.4G-CN, 0RMSM1135.4G-EU or 0RMSM1135.4G-US - LAN and WLAN:
SiteManager 0RMSM1145 - Embedded:
SiteManager 0RMSME.B, 0RMSME.E
GateManager
SiteManager
LinkManager
Antennas
Terminal blocks
Documentation
In addition to the general user's manual for Secure Remote Maintenance, additional documentation about the individual products and use cases is also available.
Additional documents
GateManager documentation
SiteManager documentation
LinkManager documentation
Application notes
Application Note SiteManager web proxy relay for voice and web traffic
Application note NTP server access via SiteManager
Application note working with SiteManager SMS and email alerts
Application note using SiteManager as a web proxy and/or mail relay server
Logging via SiteManager EasyTunnel client - deployment overview
Configuring SMS gateways on GateManager
Troubleshooting SiteManager to GateManager access via a corporate intranet
Remote access solution - security guidelines best practice
Setting up "Tunnel agent" on a SiteManager, aka "Auto subnet agent"
Using the custom > forwarding and routing (SCADA) agents on SiteManager
Adding additional services to an existing SiteManager agent (FTP and web)
