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Product Support Team Manager - Roswell, GA

Roswell, GA, United States

B&R is looking for a highly qualified and motivated engineer to join our team in our Roswell, GA headquarters!

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About B&R Industrial Automation

B&R Industrial Automation is a leading developer and manufacturer of control systems for the industrial automation market. The company was founded in 1979 in Eggelsberg, Austria, and specializes in a complete range of innovative Programmable Controllers, Industrial PC’s, Operator Interfaces, Servo Drives, and Motion Control products. The North American subsidiary, B&R Industrial Automation Corp., was founded in 1987 in Roswell, GA, and is responsible for all North American sales activities, as well as supporting our customers with engineering and technical expertise.

B&R North America is also supported by our regional offices in Chicago, Los Angeles, Minneapolis, Boston, Appleton, Milwaukee, Toronto, and Montreal. In addition, B&R goes to market through automation partners, a distribution network consisting of independent companies, each with a designated B&R sales territory. B&R has over 3,000 employees worldwide and more than 200 sales offices in 80+ countries. In June 2017, B&R was acquired by Asea, Brown, and Boveri (ABB), a worldwide technology leader based in Switzerland with over 132,000 employees and over $32B in annual sales.

Work Environment

B&R offers an excellent opportunity to work for an international company with a great working environment. You will be part of a fun, dynamic team and work closely with our Austrian headquarters, partners, customers and B&R colleagues, as well as enjoy a mixture of travel and office time.

Upon hire, you will attend an intensive 14-week training program in our office in Atlanta.

Job Description and Primary Responsibilities

After your initial training, you will assist both internal and external customers with the use and application of B&R products and technology. This involves:

  • Answering product questions
  • Troubleshooting, researching, reproducing, and resolving technical issues
  • Assisting sales in the qualification of customer needs and product specification
  • Conduct or assign customer site visits to solve technical issues

In addition, you will be responsible for managing a team of Support Engineers. This includes the following activities:

  • Assisting team members with their support activities
  • Making sure issues are resolved in a timely fashion
  • Handling technical issues that require urgent attention (escalations)
  • Scheduling support engineering coverage
  • Monitoring and assessing the performance of support engineers, preparing formal reviews
  • Be responsible for engineering parts inventory, including making sure new products are ordered
  • Prepare status reports
  • Establishing and maintaining the team’s work processes and team organization
  • Organizing occasional team-building events, build team morale

Finally, you will be asked to assist with other engineering-related topics, such as:

  • Developing and conducting in-depth presentations about new products
  • Preparing and teaching technical subjects to internal and external customers
  • Conduct or assign customer site visits as a part of sales efforts
  • Designing, building, and configuring demonstration hardware


  • Bachelor's degree (BS) from four-year college or university in Computer Science (CS), Computer Engineering (CMPE), Electrical Engineering (EE), or Mechanical Engineering (ME)
  • Experience with machine control applications: PLC-hardware applications, mechanical and electrical systems and physics
  • Application development experience in a high-level language, preferred ‘C’
  • Experience in the following technologies:
    • Motion control systems
    • Motor encoders
    • Fieldbus communication networks, including Powerlink, Modbus, Ethernet/IP, and CAN
    • IEC 61131 programming languages (ladder diagram, structured text)
    • In-depth knowledge of Windows operating systems
    • Real-time operating systems and programming in real-time environments
  • Excellent communication skills and strong customer-service ethics
  • Desire to work in an international team environment
  • Creativity and ability to make decisions

Travel includes short-notice service trips within the US (1-5 day duration, typically less than 3 days). These trips are on the order once every 8-12 weeks. In addition, occasional training or internal meetings in Austria (~1/year); a valid US passport will be required.

Medical, Dental, Short-term and Long-term Disability, Life and Accidental Death, 401K.

If you think that you have what it takes to accept this great position, we want to talk to you!

Send us your resume:

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