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Eggelsberg, Austria

Over 90 locations around the world rely on our central IT services. Our IT specialists in Eggelsberg maintain, optimize and continually upgrade over 3,000 end devices as well as a global network that operates 24/7 using a large number of server and storage systems in our own TÜV-certified data centers as well as the latest application software.

In this position, you will be supporting our IT service desk team at the acceptance and processing of IT requests In this challenging position, you will contribute to the success of the IT team as an important interface to our users.

  • Your responsibilities:
  • Supporting our IT users with hardware and software issues (Microsoft)
  • Processing and tracking of requests to our central service desk
  • Implementing our support processes and workflows
  • Logging and independently attempting to implement initial solutions for service inquiries (including classification and forwarding of the problem)
  • Installing and setting up new devices (smartphones, PCs, laptops, printers, phones etc.)

  • Your profile:
  • Excellent PC hardware and software knowledge
  • Very good knowledge of Microsoft client operating systems
  • Up to date knowledge of mobile devices (iOS, Android etc)
  • Good communication skills, enjoy interacting with other people
  • Very good written and spoken German and English
  • Ideally with IT support experience
  • Able to work independently as well as part of a team with a strong sense of commitment

  • We offer:
  • ITIL v3 training and certification (if not already available)
  • Exciting work with the opportunity to further develop your skills
  • A continuously growing IT environment
  • An extremely diverse and interesting technical environment with state-of-the-art components
  • A position in our company's important IT department
  • The chance to visit seminars and training courses to obtain additional certification
  • A position in one of the fastest growing industries
  • Internationally successful company
  • Work as part of a highly motivated team

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