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Mississauga, Ontario, Canada

B&R Industrial Automation is a leading developer and manufacturer of control systems for the industrial automation market. The company was founded in 1979 in Eggelsberg, Austria, and specializes in a complete range of innovative Programmable Controllers, Industrial PC’s, Operator Interfaces, Servo Drives and Motion Control products. The Canadian subsidiary, B&R Industrial Automation Inc., was founded in 2004 in Mississauga, Ontario, and is responsible for all Canadian sales activities, as well as supporting our customers with engineering and technical expertise.

B&R Ontario, Canada is also supporting our office in Montreal in Canada. B&R has over 3,000 employees worldwide and more than 200 sales offices in 70 countries. Since June 2017, B&R is member of the ABB group a worldwide technology leader based in Switzerland with over 132,000 employees and over $32B in annual sales.  

B&R is currently looking for a highly motivated candidate to join the Client Relations team in Ontario, Canada.

Job Description

The Client Relations team performs an inside sales function to support the sales force of B&R Canada. You will work closely with sales, engineering, logistics, and the business units to facilitate a positive customer experience, as well as an efficient and streamlined work environment. In this role, you will act as a liaison for our customers to provide assistance with their various needs and inquiries, both in the pre- and post-sales phases. The core mission of the Client Relations team is to support our sales force, so they may stay focused on selling and winning new customers. B&R offers an excellent opportunity to work for an international company with a great reputation. You will be part of a fun, dynamic team, focused on providing support to our sales teams. In preparation for the role, B&R offers an intensive training program that includes product knowledge, logistics processes, and sales support tools and resources.

Responsibilities

  • Customer Relations
  • Inside sales functions to support the sales force.
  • Help manage and negotiate purchase contract agreements between our sales channels and customers.
  • Provide the sales team with analyses.
  • Manage and coordinate sales demos.
  • Organize consignment hardware.
  • Develop close relations with key customer accounts.
  • Act as liaison for customers in case of logistical issues and inquiries.
  • Coordinate with Logistics and HQ to help expedite critical shipments.
  • Answer customer phone and e-mail inquiries promptly.
  • Provide, organize, and/or create reference documentation as resources for customers, as well as internal procedural documentation.
  • Provide phone and order processing support to the logistics team.
  • Provide support and back-up for various departments.
  • Attend trade shows in a support capacity to the sales and marketing teams.
  • Attend sales workshops and webinars; review sales notices and documentation, etc., for continuing education and self-study.
    • Requirements
    • Excellent customer service skills
    • Bachelor’s Degree (Bachelor of Science or Art) or Technologist Diploma preferred.
    • Bilingual (French and English).
    • Excellent written and verbal communications skills.
    • Proficiency in Microsoft Word, Excel, and PowerPoint (MS Office)
    • Problem-solving skills.
    • Strong organizational skills with ability to multi-task
    • Confident with strong interpersonal skills
    • Good presentation skills
    • Logistics experience
    • SAP knowledge
    • Domestic and international travel; up to 10% in North America; occasional International.

    If you think that you have what it takes to accept this great position, we want to talk to you!

    Please send a cover letter and resume to jobs.ca@br-automation.com

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