APROL international support is available for APROL R3.0 and R3.2 via telephone or email free of charge
If your Level 1 contact person cannot be reached, it is also possible to communicate the problem directly to the Level 2 support.
Level 2 then guarantees that you will be contacted and the matter is handled by the corresponding Level 1 B&R application engineer.
Contacting support via the TELEPHONE:
International APROL Support Hotline
Telephone +43 7748 6586- 4040
Can be reached Monday to Thursday from 08:00 - 12:00 / 13:00 - 17:00
Can be reached on Friday from 08:00 - 12:00 / 13:00 - 16:00
(except holidays)
Contacting support via EMAIL:
Email: support.hq.aprol@br-automation.com
(Please remember to provide a detailed report (incl. syslog container, screenshots, etc.), so that the matter can be handled quickly)
or use the
DOWNLOAD CENTER
For transferring large amounts of data (e.g. complete APROL project)
For an efficient error analysis, it is mostly advantageous if an analysis can be made in the corresponding project because many errors can only be found under certain conditions.
To make sure that the data can be transferred, we also offer FTP download in additon to HTTP download.
http://www.aprol.com/download/
