Hotline support
Quality not only refers to the product; it also refers to the support provided when implementing a product so that a task can be completed in the most ideal way possible. Question must be answered quickly, and any unclear situations must be cleared up fast to reach goals and meet deadlines. B&R customers receive hotline support for all products via email and telephone. Personal contact allows knowledgeable answers to be given and solutions to be worked out quickly. Skilled and experienced technicians work on the problem until a solution is found. They work closely with development and production to continually improve our products based on customer inquiries and prevent unclear situations in the future.
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Application programming
The programming required for machine controllers is constantly becoming more extensive, and machine manufacturing companies seldom have the resources needed to program and maintain software. Economics and the need to focus on the main area of expertise often make it impossible to establish these resources. B&R application experts and service partners can help. Together with the customer, specifications are made, the ideal system architecture is developed, the software is programmed and the system is tested. The customer can concentrate on making sure the application functions as desired. Expert B&R specialists implement the application requirements and provide support for machine and system manufacturing companies all over the world throughout a product's entire service life.