Every application is a challenge. Solving problems means being able to listen. Once contact has been made, qualified and comprehensively trained staff put themselves in the customer’s frame of mind. Dedication to our customer doesn’t end when the sale is finalized, it is the start of a commitment that will last over the entire working relationship. Customer specialists for technical support, application engineering and training are available at all locations worldwide. The most modern software and infrastructure guarantee fast reaction times and access to information from the entire company. Easy availability, clearly assigned roles, keeping promises and personal commitment all guarantee the highest level of service quality worldwide.

The programming required for machine controllers is becoming more and more extensive. Machine manufacturing companies seldom have the resources needed to program and maintain software. Economics and the need to focus on the main area of expertise often make it impossible to commit these resources. B&R application experts and service partners can help. Together with the customer, specifications are made, the ideal system architecture is developed, the software is programmed and the system is tested. The customer can concentrate on making sure the application functions as desired. Well trained B&R specialists implement the application requirements and provide service for machine and system manufacturers all over the world throughout the entire product lifespan.

Company success is based on skilled employees. Continued training provides a  competitive advantage. B&R offers an extensive seminar and training program at all locations and on-site at the customer’s location. The B&R training calendar contains varied, compact training solutions ranging from introduction courses to special automation technology courses. In clearly defined groups, individual problems can be examined. Experienced trainers provide theoretical and practical information. Realistic exercises allow automation solutions to be created on modern systems. In addition to the standard program, company-specific trainings are also offered that match the tasks the participants will be carrying out in the future.

Quality does not only refer to the product, it also refers to the support provided to implement a product ideally in order to create a solution for a task. Question must be answered quickly, and any unclear situations must be cleared up fast to reach goals and meet deadlines. B&R customers receive hotline support via e-mail and telephone for all products. Personal contact allows knowledgeable answers to be given and solutions to be worked out quickly. Skilled and experienced technicians work on the problem until a solution is found. They work closely with development and production to continually improve our products based on customer inquiries and prevent unclear situations in the future.